Shipping Policy – ChiFortune

At ChiFortune, we are committed to delivering your spiritually charged crystals and sacred items with care and efficiency. Please read the following shipping information carefully before placing your order.

📦 Order Processing & Handling Time

  • All orders are processed within 1–5 business days (excluding weekends and holidays).

  • Custom-made items or rare crystals may require additional processing time.

  • Once shipped, delivery times may vary depending on your location and customs clearance:

    • Standard Shipping: Estimated 2–14 business days based on destination.

🚚 Shipping Options & Costs

  • We offer both Standard and Express Shipping options at checkout.

  • Shipping fees are calculated based on the destination country and package weight.

  • Some promotional events or order thresholds may qualify for free shipping—check our website banners for updates.

🌍 Customs, Duties & Taxes (International Orders)

  • For international shipments, duties, taxes, and import fees may apply and are the customer’s responsibility.

  • These fees are determined by your country’s customs policies.

  • In some special cases, we may cover partial customs duties or taxes for promotional items to help ensure smooth delivery.

  • We are not responsible for delays caused by customs clearance.

📪 Lost or Stolen Packages

  • Once your package is handed over to the shipping carrier, we are not liable for lost or stolen items.

  • If your package goes missing, please contact the carrier directly with your tracking number for support.

🏠 Address Issues & Delivery Failures

  • Please double-check your shipping address before completing checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses.

  • If a package is returned due to an address error, the customer is responsible for re-shipping fees.

📸 Damaged Items & Claims

  • If your order arrives damaged, please inspect it immediately and contact us within 24 hours with photo proof.

  • Our return/replacement policy for damaged items is valid for 14 days from delivery.

📬 Contact Us

For any shipping inquiries or support, reach out to us at:

📧  support@ChiFortune.com